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Support Package

€720.00
201180
Support Package
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Support Packages

You can choose one of the following Support Packages for the On-Premise Usage:

Bronze Support

Silver Support

Gold Support

Platinum Support

  • Commercial Support with SLAs
  • Access to new software releases (patches, updates, and upgrades)
  • E-mail support
  • Emergency support
  • Usage of ticket system: 1 account
  • Response time to critical defects - 8 hours
  • Support for production environment
  • Support for one integration
  • Up to 5 seats

  • Everything in Bronze Support, plus:
  • Installation of new software releases
  • Telephone support: 8am - 5pm CET/CEST
  • After-hours emergency support
  • Usage of ticket system: 2 accounts
  • Response time to critical defects - 4 hours
  • Support for test environment
  • Support for two integrations
  • Up to 10 seats

  • Everything in¬†Silver Support, plus:
  • Information Service
  • Installation of hotfixes
  • Dedicated support manager
  • Usage of ticket system: 5 accounts
  • Response time to critical defects - 2 hours
  • Support for custom features/modules
  • Advisory support for customer success
  • Real-time support via screen sharing
  • Onboarding Support
  • Creation of custom configurations
  • Developer support in written form
  • Support for staging environment
  • Support for multiple integrations
  • System integration monitoring
  • Up to 20 seats

  • Everything in Gold Support, plus:
  • Highest priority
  • Individual conditions
  • Development of custom functionality/modules
  • Dedicated Support Team
  • Extended support hours
  • Access to Exclusive Resources
  • VIP support by our management team
  • Support for additional environments
  • 20+ seats

720 EUR every 3 months
2‚Ää592 EUR/year
1‚Ää440 EUR every 3 months
5184 EUR/year
2‚Ää160 EUR every 3 months
7‚Ää776 EUR/year
Contact Us
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: for Negotiable

 

Conditions

  • Contract term: 3 months, automatically extended
  • Notice period: 1 month to the end of the contract term
  • Billing: for 3 months in advance
  • Installation of AtroCore Software is not included
  • Rent of Premium Modules is not included.

Do you want special conditions? 

No problem, Please contact us and we will offer you an Individual Support Package!

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