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AtroPIM SaaS Edition

€1,240.00
200800
AtroPIM SaaS Edition
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This Edition is built on the AtroCore Platform.

With AtroPIM SaaS Edition, you get:

  • Cloud Hosting Package
  • Support & Maintenance Package
  • All Features of AtroPIM Open-Source Edition¬†(more details)
  • Included 4 Premium Modules (Read below).

Included Modules

Additional Premium Modules (at additional cost)

  • Other Premium modules are optional and available for subscription or purchase at an additional cost.

Price Overview

Cloud Hosting / Support Packages* Bronze Silver Gold
Starter 1‚Ää240 EUR every 3 months
4‚Ää464 EUR/year
1‚Ää960 EUR every 3 months
7‚Ää056 EUR/year
2‚Ää680 EUR every 3 months
9‚Ää648 EUR/year
Business 1‚Ää330 EUR every 3 months
4‚Ää788 EUR/year
2‚Ää050 EUR every 3 months
7‚Ää380 EUR/year
2‚Ää770 EUR every 3 months
9‚Ää972 EUR/year
Enterprise 1‚Ää420 EUR every 3 months
5‚Ää112 EUR/year
2‚Ää140 EUR every 3 months
7‚Ää704 EUR/year
2‚Ää860 EUR every 3 months
10‚Ää296 EUR/year

* The price is calculated as follows: Hosting Price + Support Price + Flat Rate €220 (for included Premium Modules). Yearly prices include a 10% discount.

Hosting Packages

Software is operated as a "Private Cloud" with dedicated resources.

Starter Business Enterprise Custom
  • 30+ locations worldwide
  • Unlimited data records¬†
  • 4 GB RAM
  • 2 CPUs
  • 80 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 42 EUR every 3 months*
  • 30+ locations worldwide
  • Unlimited data records¬†
  • 8 GB RAM
  • 4 CPUs
  • 160 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 42 EUR every 3 months*
  • 30+ locations worldwide
  • Unlimited data records¬†
  • 16 GB RAM
  • 8 CPUs
  • 240 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 42 EUR every 3 months*
  • 30+ locations worldwide
  • Unlimited data records¬†
  • Custom RAM
  • Custom CPUs
  • Custom SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 42 EUR every 3 months*
300 EUR every 3 months*
1‚Ää080 EUR/year
390 EUR every 3 months*
1‚Ää404 EUR/year
480 EUR every 3 months*
1‚Ää728 EUR/year
Contact Us
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: Negotiable

* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Yearly prices include a 10% discount.

IaaS Partners

You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location offered by a chosen IaaS Partner. Would you like to obtain more information or receive advice on which configuration is best suited for you? Please contact us. 

Characteristics

  • Installation is included
  • Support and maintenance of all installed software
  • Fully managed 24x7
  • Availability monitoring
  • Incredible Performance thanks to modern Processors and NVMe SSDs
  • Possibility to change to a more performant package at any time for free.

Backups

We store the following backups:

What? When?
Full Virtual Machine Image For the last 7 days and the first day of the month for the last 6 months
Full file copy, custom configurations, and DB Dump Nightly
Incremental snapshot backup Weekly, every Sunday
DB Dump and custom configurations Last 10, automatically before every system update

Support & Maintenance Packages

You can choose one of the following Support Packages for your AtroCore/AtroPIM SaaS Edition:

Bronze Support Silver Support Gold Support Platinum Support
  • Commercial Support with SLAs
  • Access to new software releases (patches, updates, and upgrades)
  • E-mail support
  • Emergency support
  • Usage of ticket system: 1 account
  • Response time to critical defects - 8 hours
  • Support for production environment
  • Support for one integration
  • Up to 5 seats
  • Everything in Bronze Support, plus:
  • Installation of new software releases
  • Telephone support: 8am - 5pm CET/CEST
  • After-hours emergency support
  • Usage of ticket system: 2 accounts
  • Response time to critical defects - 4 hours
  • Support for test environment
  • Support for two integrations
  • Up to 10 seats
  • Everything in Silver Support, plus:
  • Information service
  • Installation of hotfixes
  • Dedicated support manager
  • Usage of ticket system: 5 accounts
  • Response time to critical defects - 2 hours
  • Support for custom features/modules
  • Advisory support for customer success
  • Real-time support via screen sharing
  • Onboarding Support
  • Creation of custom configurations
  • Developer support in written form
  • Support for staging environment
  • Support for multiple integrations
  • System integration monitoring
  • Up to 20 seats
  • Everything in Gold Support, plus:
  • Highest priority
  • Individual conditions
  • Development of custom functionality/modules
  • Dedicated Support Team
  • Extended support hours
  • Access to Exclusive Resources
  • VIP support by our management team
  • Support for additional environments
  • 20+ seats
720 EUR every 3 months
2‚Ää592 EUR/year
1‚Ää440 EUR every 3 months
5184 EUR/year
2‚Ää160 EUR every 3 months
7‚Ää776 EUR/year
Contact Us
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: Negotiable

* Yearly prices include a 10% discount.

Guaranteed Service Levels

  • Infrastructure uptime of 99.99%, software uptime of 99%
  • TTR (time to repair) ‚Äì 6 hours.
  • Performing a soft reboot ‚Äì 30 minutes.
  • Response time
    • Request ‚Äì 16 hours
    • Fault ‚Äì 8 hours
    • Urgent fault ‚Äì 2 hours
  • Regular support time: 8:00 AM to 5:00 PM
  • Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.

Contract Terms

  • Contract term: 3 months, automatically extended
  • Notice period: 1 month to the end of the contract term
  • Billing: for 3 months in advance.

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